Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopAt Luxsun, we aim to provide a clear, reliable, and straightforward shipping experience. This policy explains the process, timings, and costs associated with delivering your order, ensuring complete transparency from the moment you purchase until your package arrives.
We currently fulfill and ship orders exclusively to addresses within the United States of America.
We currently do not offer international shipping. Any future changes to our shipping destinations will be clearly announced on our website.
All timelines are estimates based on standard operating procedures.
Handling/Processing Time: 1–2 business days is the time required to verify, prepare, and pack your order for shipment. Orders are processed Monday to Saturday.
Transit Time: 6–9 business days is the time the package spends with the carrier on its way to your delivery address (shipments are made Monday to Saturday).
Total Delivery Estimate: The total estimated time from the moment you place the order until delivery is 7–11 business days.
Cut-off Time: Orders placed after 5:00 PM Eastern Time are processed starting the next business day.
Note: Delivery times are estimates and may be subject to minor delays during peak seasons, severe weather events, or unforeseen carrier disruptions. We promise to communicate any significant delays promptly.
Shipping charges are transparent and calculated to ensure reliable delivery service:
Flat Rate Shipping Fee: A standard rate of $18.00 is applied to every order, regardless of size or weight.
The exact shipping fee will be displayed clearly on the cart page and again at the checkout before you finalize your payment.
We currently do not offer free shipping.
Once your order is handed over to the shipping carrier, you will receive an email confirmation containing your unique tracking number and a direct tracking link. This link will allow you to monitor the real-time status and estimated delivery progress of your package.
The customer is responsible for providing complete and accurate shipping details at checkout.
If you detect an error in the address, please contact us at contact@luxsun.shop immediately.
We can only guarantee an address correction if you contact us before the order is shipped.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, reshipping charges equal to the original $18.00 fee will apply to send the package out again.
We commit to assisting you with any issues that may arise during the delivery process:
Internal Processing Delays: If we cause a significant delay (e.g., late dispatch), we will notify you immediately and prioritize your order for dispatch.
Carrier Delays: We actively monitor tracking and will assist you in obtaining the latest updates from the carrier. We will help file claims for unusually extended delays when necessary.
Damaged Packages: If a package arrives damaged, please take clear photographs of the damage before opening and contact us within 48 hours of delivery. We will arrange for a replacement or a refund upon verification.
Lost or Stolen Packages: If tracking confirms delivery but you cannot locate the package, please check surrounding areas and neighbors. If still missing, contact us; we will initiate an investigation with the carrier and assist with the claim process.
For the smoothest possible delivery, we ask customers to:
Ensure the shipping address and contact phone number are complete and accurate at the time of purchase.
Place orders before the 5:00 PM Eastern Time cut-off for timely processing.
Report any delivery issues (like visible damage or wrong items) to our customer service team within 48 hours of confirmed delivery.
Our commitment to you is clarity: We explicitly state our shipping costs and timelines without hidden fees, minimum spends, or misleading estimates. Any changes or unexpected events are communicated immediately.
For any questions about the delivery of your order, tracking assistance, or address changes, please contact us during our operating hours:
Business Name: Luxsun
Email: contact@luxsun.shop
Phone: +1 (669) 480 1743
Business Hours: Monday to Saturday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York)
Business Address: 233 E Colonial Dr, Hanford, CA 93230, United States