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Return to shopOur privacy is the foundation of your trust in Luxsun. We are dedicated to transparently informing you about how your personal data is managed. This policy is written in clear English to ensure you fully understand how we handle the information you share with us.
We collect specific information only when it is strictly necessary to:
Fulfill Orders: Process your purchases and ensure accurate delivery of products to your address.
Support Communication: Facilitate necessary communication regarding your order status, inquiries, or support needs.
Enhance Experience: Improve your browsing and shopping experience on our website (e.g., remembering your cart).
Optional Marketing: Send you relevant offers or updates, but only if you have explicitly chosen (subscribed) to receive them.
We collect information based on two categories:
Personal Details You Provide:
Name, email address, phone number, and shipping/billing address (for order execution).
Payment details (securely processed; we do not store sensitive full card numbers).
Automatically Collected Data:
Device information (IP address, browser type) to ensure site compatibility and security.
Browsing data (pages viewed, time spent) to help us analyze and improve our site.
Cookies that enable essential website functions (like shopping cart retention).
Your data is used specifically to ensure smooth business operations and customer satisfaction:
To accurately process, pack, and ship the products you ordered.
To manage returns, exchanges, and refund procedures efficiently.
To send essential transactional notifications (confirmation, tracking).
To improve our overall website functionality and product layout.
Luxsun does not sell, rent, or trade your personal information to external parties.
We only share limited, essential data with trusted third-party service providers who assist us in operating our store:
Payment Gateways: To process your payment securely.
Shipping Companies (Carriers): To facilitate the delivery of your package.
Analytics Services: To understand user behavior for site improvement.
These partners are legally restricted from using your data for any purpose other than providing the agreed-upon service.
We use cookies to enhance functionality, not to invasively track you. Cookies help us:
Maintain your shopping cart contents across sessions.
Remember your site preferences.
Your Control: You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Note that disabling cookies may affect some website functions.
We employ appropriate technical and organizational security measures, including SSL encryption, to protect your personal information against accidental or unlawful loss, access, or disclosure. We regularly review our security protocols, though we acknowledge that no internet transmission is 100% secure.
You retain complete control over your personal data:
Right to Access: You may request a copy of the personal data we hold about you.
Right to Correction: You can update or correct your account details at any time.
Right to Deletion: You can ask us to delete your data, subject to legal requirements for record-keeping.
Marketing Choices: You may opt out of marketing communications easily using the unsubscribe link in any promotional email.
Our commitment to you includes:
Absolute honesty regarding the data we collect.
No use of hidden tracking methods beyond standard analytics for site improvement.
No secret sharing or transfer of your data to other companies for monetary gain.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy whenever you visit our website.
If you have any questions about this Privacy Policy, your data, or need assistance, please contact us directly using the following details.
Business Name: Luxsun
Email: contact@luxsun.shop
Phone: +1 (669) 480 1743
Business Hours: Monday to Saturday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York)
Business Address: 233 E Colonial Dr, Hanford, CA 93230, United States