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Return to shopAt Luxsun, we aim to make your payment experience as secure and straightforward as possible. This policy outlines the acceptable payment methods, how we protect your information, and the steps to take if you encounter any issues during checkout.
We accept all major, secure payment options for a convenient shopping experience:
Credit and Debit Cards: Visa, MasterCard, American Express, Discover and PayPal.
Note: We do not accept cash-on-delivery (COD) at this time.
All prices for products and shipping on the Luxsun website are listed in U.S. Dollars (USD).
If you are using a card from another country, your bank or card provider will automatically calculate the final charge based on their exchange rates and may apply conversion fees. These charges are outside the control of Luxsun.
Your security is our top priority. We use robust and trusted third-party payment gateways with industry-standard encryption (like SSL) to protect your financial data:
Data Protection: We never store your full card details on our servers. Your sensitive information is processed entirely by the secure payment gateway.
Real-Time Processing: Transactions are typically processed in real-time, giving you immediate confirmation of your payment status.
Once your payment is successful, you will immediately receive an on-screen order confirmation.
An order confirmation email will be sent to the email address provided. If this email does not appear within a few minutes, please check your spam folder or contact us.
If your payment fails during checkout:
Verify Details: Check that the card number, expiry date, CVV, and billing address are correct.
Contact Your Bank: Sometimes payments are blocked for security reasons; call your bank to authorize the transaction.
Alternative Method: If possible, try using a different card or payment method.
Supported Methods: Our website only displays payment methods supported by our active payment gateway.
Troubleshooting: If your card is supported but still fails, it is often due to bank restrictions or insufficient funds. Contacting your bank usually resolves this.
Support: If problems continue, please reach out to us, and we will check the issue from our end.
To protect our customers, we may flag or hold suspicious transactions for verification. If your payment is flagged, we may request additional confirmation (like email or phone verification) before dispatching your order.
Our commitment to you includes:
Absolute honesty regarding the data we collect.
No use of hidden tracking methods beyond standard analytics for site improvement.
No secret sharing or transfer of your data to other companies for monetary gain.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy whenever you visit our website.
If you have any questions about this Privacy Policy, your data, or need assistance, please contact us directly using the following details.
Business Name: Luxsun
Email: contact@luxsun.shop
Phone: +1 (669) 480 1743
Business Hours: Monday to Saturday (9AM to 5PM) (GMT-05:00) Eastern Standard Time (New York)
Business Address: 233 E Colonial Dr, Hanford, CA 93230, United States